Please allow between 5-15 business days for your order to arrive. If more than 15 business days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the supplier/warehouse/manufacturer for dispatch within 24 hours after the order is placed. The supplier/warehouse/manufacturer and the postal service process the orders, which can take an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our supplier/warehouse/manufacturer to the destination.
- For items stocked in our Australian warehouse, they will be sent out using AusPost standard shipping. These items will arrive in 2 - 5 working days.
- Items from our international supplier/warehouse/manufacturer will be shipped free with ePacket shipping (fastest worldwide small packet shipping) and will arrive in 5 - 15 working days. Once ePacket arrives in Australia it is handed over to AusPost and can be tracked on the AusPost website.
If you buy an item from our Australian warehouse and another from an international location in the same order you will only be charged shipping for the Australian located item.
We ship from multiple locations around the world for free and you will only ever be charged one single standard shipping rate for items shipped in Australia. You may receive multiple packages from a single order.